Frequently Asked Questions

How do I contact customer service?

Please direct all customer service inquiries to We strive to answer your questions as soon as we can. Please allow up to 24 hours response time.

Where do you ship to?

We ship within Canada only.

What are the methods of payment?

We accept Interact E-transfers. Payments can be sent from bank accounts held at financial institutions (banks and credit unions) within Canada. E-transfer instructions will be included in your invoice at checkout. For your convenience, Bitcoins are also accepted. Please email should you wish to pay with Bitcoins.

What are the details needed for E-transfers?

E-transfers are a convenient and safe method of payment. They can be easily made by clicking the e-transfer tab once you have signed into your online banking.  The name, email address, and security questions needed for adding us as an E-transfer recipient will be included in your invoice. Please insert your order number in the message box when completing the payment. 

How long does it take for the payment to be received and processed by you?

The time between sending and receiving payments vary depending on whether the E-transfer was sent during or after business hours. Payments may take up to 4 hours to arrive at our end during business hours. E-transfers made after business hours will be accepted on the following business day.

I did not submit a payment after checkout. What happens to my order?

Orders will be kept on hold until payment has been received. All orders lacking payment will be cancelled after 3 days.

What happens to my order after checkout?

An order confirmation with detailed payment instructions will be sent to you. Payment can be sent through E-transfer. Payment via Bitcoin and other cryptocurrencies are accepted. Please email for further details.

Can I refund or exchange my order?

We are unable to provide refunds or exchanges due to the nature of our business. Please do not hesitate to contact us if you have any concerns about your order by emailing customer support at within 48 hours. Please retain all packaging as we will require photos.

When will my order be shipped and how is it packaged?

We value your business and strive to provide excellent customer service. Orders will be packed discreetly and you will receive an email with tracking information within 24-48 hours of payment acceptance. Orders placed on Fridays will be shipped on the following Monday with the exception of statutory holidays.

How long will it take to receive my order?

All orders will be shipped with Xpresspost shipping via Canada Post. Please allow 1-2 business days for processing after payment has been accepted. Packages will then be shipped with the following estimations:


Locally within British Columbia: 1-2 business days

Regional: 3-4 business days

National: within 8 business days


Package deliveries to remote destinations may require additional days.

How much is shipping?

Shipping for orders over $150 is free. A $15 shipping fee will be applied to all orders below $150.

Why have I not received a confirmation on the status of my order even though my payment has been sent recently?

We ask that the email used for your E-transfers and the email registered under your ordering account be the same and the order number indicated in the message box of the E-transfer. This will help alleviate any delays. Please contact our customer support at if you did not input the order number or if your emails differ.

Why did I receive an email indicating that my order is on hold even though payment has been sent?

Payment acceptance may require up to 4 hours to process. Orders will be processed and shipped out within 1-2 business days upon acceptance of payment.

My order hasn’t arrived yet, can you help me find my order?

If your order has not arrived within the estimated shipping time frame, please contact our customer support at and one of our team members will be ready to help you. Please note that there may be COVID-19 shipping delays with Canada Post’s delivery at this time. Shipments to the region of Nunavut and Northern Quebec receive a higher than average number of postal related theft. Hence, we are not unable to provide delivery guarantees.

Why is the tracking number sent to me invalid?

Canada Post may require up to 1 business day to update the system for all packages. Please revisit their website again shortly after 1 business day.

Do you charge sales tax?

All pricing of products conveniently include taxes.