Frequently Asked Questions
Please direct all customer service inquiries to firstname.lastname@example.org. We strive to answer your questions as soon as we can. Please allow up to 24 hours response time.
We ship within Canada only.
We accept Interact E-transfers. Payments can be sent from bank accounts held at financial institutions (banks and credit unions) within Canada. E-transfer instructions will be included in your invoice at checkout. For your convenience, Bitcoins are also accepted. Please email email@example.com should you wish to pay with Bitcoins.
E-transfers are a convenient and safe method of payment. They can be easily made by clicking the e-transfer tab once you have signed into your online banking. The name, email address, and security questions needed for adding us as an E-transfer recipient will be included in your invoice. Please insert your order number in the message box when completing the payment.
The time between sending and receiving payments vary depending on whether the E-transfer was sent during or after business hours. Payments may take up to 4 hours to arrive at our end during business hours. E-transfers made after business hours will be accepted on the following business day.
Orders will be kept on hold until payment has been received. All orders lacking payment will be cancelled after 3 days.
An order confirmation with detailed payment instructions will be sent to you. Payment can be sent through E-transfer. Payment via Bitcoin and other cryptocurrencies are accepted. Please email firstname.lastname@example.org for further details.
We are unable to provide refunds or exchanges due to the nature of our business. Please do not hesitate to contact us if you have any concerns about your order by emailing customer support at email@example.com within 48 hours. Please retain all packaging as we will require photos.
We value your business and strive to provide excellent customer service. Orders will be packed discreetly and you will receive an email with tracking information within 24-48 hours of payment acceptance. Orders placed on Fridays will be shipped on the following Monday with the exception of statutory holidays.
All orders will be shipped with Xpresspost shipping via Canada Post. Please allow 1-2 business days for processing after payment has been accepted. Packages will then be shipped with the following estimations:
Locally within British Columbia: 1-2 business days
Regional: 3-4 business days
National: within 8 business days
Package deliveries to remote destinations may require additional days.
Shipping for orders over $150 is free. A $15 shipping fee will be applied to all orders below $150.
We ask that the email used for your E-transfers and the email registered under your ordering account be the same and the order number indicated in the message box of the E-transfer. This will help alleviate any delays. Please contact our customer support at firstname.lastname@example.org if you did not input the order number or if your emails differ.
Payment acceptance may require up to 4 hours to process. Orders will be processed and shipped out within 1-2 business days upon acceptance of payment.
If your order has not arrived within the estimated shipping time frame, please contact our customer support at email@example.com and one of our team members will be ready to help you. Please note that there may be COVID-19 shipping delays with Canada Post’s delivery at this time. Shipments to the region of Nunavut and Northern Quebec receive a higher than average number of postal related theft. Hence, we are not unable to provide delivery guarantees.
Canada Post may require up to 1 business day to update the system for all packages. Please revisit their website again shortly after 1 business day.
All pricing of products conveniently include taxes.